SHIPPING Information

Shipping

All orders are generally processed within 24-48 hours and shipped Mondays to Fridays (excluding civic and national holidays) between 9am and 6pm Eastern Time. In the event that there is a delay in processing your order we will advise you by e-mail accordingly.

The Shirt Shop ships worldwide via DHL/Purolator out of our Montreal, Canada warehouse .

Standard Ground Shipping is free with any purchase of 75.00 CAD or more  for all Canadian and Continental US * Customers residing within those regions.

Shipping options and costs are calculated at checkout based on the order delivery address.

We do not ship to PO Boxes.

Please note that packages/items shipped to residents in some countries outside of Canada may be subject to additional customs and brokerage fees at delivery.

Great care is taken to make sure all items are packed and sealed to avoid any damage during transit. Please inspect all items you receive immediately for any possible damage that may have occured during transportation. If you suspect there has been damage to your items due to mishandling of the package please advise customer care immediately.

*excluding Alaska

RETURNS and EXCHANGES

The customer is responsible for the shipping cost of returning goods for refund or exchange.

*Except in cases where the customer has received faulty, damaged or wrongly supplied goods, please contact us for shipping instructions.



Exchange and Return Policy

Your satisfaction with our products is our top priority.
If for any reason you are not satisfied with your purchase, you may exchange or return items purchased from The Shirt Shop .ca within 30 days of receiving your order . When returning garments by post or courier, they should be returned in the condition in which they were received. Garments sent back in poor condition may be refused or subject to a restocking fee.

Every order comes complete with a Return and Exchange Form should you need to return your products for any reason.

EXCHANGES

Within 30 days of receiving your items:
To exchange a product, simply fill in the Exchange and Return Form that was enclosed with your order.

Include the form with your prepaid package and mail/ship to:

The Shirt Shop
c/o  EXCHANGES
3705 Place de Java
Unit 140
Brossard, QC.
J4Y 0E4
Canada

We will email you once we have received the package and when the exchanged item has been shipped.

RETURNS

Within 30 days of receiving your items:
Unwashed, unworn, or defective merchandise may be returned within 30 days after you receive your package. Refunds will be issued in the original form of payment . Fill in the Exchange and Return Form that was enclosed with your order.

Include the form with your prepaid package and mail/ship to:

The Shirt Shop
C/O  RETURNS
3705 Place de Java
Unit 140
Brossard, QC.
J4Y 0E4
Canada

We will email you once we have received the package and when the refund has been processed.

Credit Card, PAYPAL Refunds
For refunds or price adjustments, we only credit the account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement.

For purchases through PayPal, if:

  • PayPal balance was used, the amount will  be refunded back to your PayPal account.
  • Credit card was used, the refund will  be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.

For any questions regarding our Returns and Exchanges policies  please contact customercare@The Shirt Shop.ca