Shipping & Return Details

More information below regarding shipping and return policy.

Information sur la livraison

All orders are generally processed within 24-48 hours and shipped Mondays to Fridays (excluding civic and national holidays) between 9am and 6pm Eastern Time. In the event that there is a delay in processing your order we will advise you by e-mail accordingly.

The Shirt Shop ships worldwide via DHL/Purolator out of our Montreal, Canada warehouse .

We offer FREE shipping on orders in North America over $75 and on orders over $200 for the rest of the world.

Select region during checkout to view all shipping related.

Exchange & Return Details

The customer is responsible for the shipping cost of returning goods for refund or exchange.*

*Except in cases where the customer has received faulty, damaged or wrongly supplied goods, please contact us for shipping instructions.

View Exchange & Return Policy below

Exchange & Return Policy

Your satisfaction is our top priority.

If for any reason you are not satisfied with your purchase, you may exchange or return items purchased from The Shirt Shop .ca within 30 days of receiving your order . When returning garments by post or courier, they should be returned in the condition in which they were received. Garments sent back in poor condition may be refused or subject to a restocking fee.

EXCHANGES

Within 30 days of receiving your items:
To exchange a product please address your pre-paid package to:

The Shirt Shop
c/o  EXCHANGES
3705 Place de Java
Unit 140
Brossard, QC.
J4Y 0E4
Canada

We will email you once we have received the package and when the exchanged item has been shipped.

RETURNS

Within 30 days of receiving your items:
Unwashed, unworn, or defective merchandise may be returned within 30 days after you receive your package. Refunds will be issued in the original form of payment.

The Shirt Shop
C/O  RETURNS
3705 Place de Java
Unit 140
Brossard, QC.
J4Y 0E4
Canada

We will email you once we have received the package and when the refund has been processed.

Regarding Offers: Returns will affect cart discounts. If you return an item from a multiple order, your order total will be affected.

Credit Card, PAYPAL Refunds
For refunds or price adjustments, we only credit the account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement.

For purchases through PayPal, if:

  • PayPal balance was used, the amount will  be refunded back to your PayPal account.
  • Credit card was used, the refund will  be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.

For any questions regarding our Returns and Exchanges policies  please contact customercare@theshirtshop.ca

Nos différentes collections

Lookbook

Livraison International

Livraison GRATUITE en Amérique du Nord sur tout achat de $75 et plus.

Haute Qualité

Des matériaux fins et sophistiqués.

Offres Récurrentes

Nous avons régulièrement des offres sur notre siteweb ou nos réseaux sociaux.

Paiements Sécuritaires

Nous utilisons seulement Paypal et Stripe pour vous offrir une expérience sécuritaire.

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